Privacy Policy

1. About Us

Business Name: Aura Mental Health

Service Provider: Keethai, Psychologist & Therapist

Service Type: Online mental health counselling sessions (via Google Meet)

Booking Platform: Zoho Bookings

Payment Platform: Razorpay

Contact: +91 80733 42711  |  @aura_mentalhealth

2. Information We Collect

2.1 Personal Information

When you book a session through Zoho Bookings, we collect:

• Full name
• Email address
• Phone number
• Preferred appointment date and time

2.2 Payment Information

When you make a payment through Razorpay, your payment details (card number, UPI ID, net banking credentials) are processed directly and securely by Razorpay. We do not store or have access to your payment credentials. We only receive a payment confirmation reference.

2.3 Session & Health Information

During counselling sessions, you may share sensitive personal, emotional, and mental health information. This information is:

• Kept strictly confidential
• Used only for the purpose of providing counselling services
• Never shared with third parties without your explicit consent, except where required by law

2.4 Technical Information

Our website may collect basic technical data such as browser type, device type, and pages visited for analytics purposes only. We do not use this data to personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Confirm and manage your session bookings
• Send appointment reminders and follow-ups
• Process payments securely via Razorpay
• Provide you with mental health counselling services
• Communicate with you about your sessions or queries
• Comply with applicable legal and regulatory requirements

We do not use your information for marketing or advertising purposes without your consent.

4. Confidentiality & Mental Health Data

We will only disclose session information in the following exceptional circumstances:

• If you provide written consent for disclosure
• If there is an immediate risk of harm to you or others
• If required by a court order or applicable law

5. Data Sharing & Third Parties

We use the following trusted third-party platforms to deliver our services:

• Zoho Bookings — for appointment scheduling. Subject to Zoho's Privacy Policy.
• Razorpay — for secure payment processing. Subject to Razorpay's Privacy Policy.
• Google Meet — for conducting online sessions. Subject to Google's Privacy Policy.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

6. Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment information is encrypted and handled entirely by Razorpay. We never store your card details, UPI credentials, or bank information on our systems.

For payment-related disputes or queries, please contact Razorpay support or reach us directly via WhatsApp at +91 80733 42711.

7. Data Retention

We retain your personal and session information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us via WhatsApp at +91 80733 42711.

9. Cookies

Our website may use minimal cookies for basic functionality and analytics. We do not use tracking cookies for advertising. By using our website, you consent to this limited use of cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.