Terms & Conditions – Aura Mental Health

    Please read these Terms & Conditions carefully before booking a session. By booking and attending a counselling session with Aura Mental Health, you agree to be bound by these terms. If you do not agree, please do not proceed with a booking.
  

1. About the Service

Business Name: Aura Mental Health

Service Provider: Keethai, Psychologist & Therapist

Nature of Service: Online mental health counselling sessions conducted via Google Meet

Booking Platform: Zoho Bookings

Payment Platform: Razorpay

Aura Mental Health provides professional counselling services for individuals seeking support with stress, anxiety, relationships, emotional well-being, and personal growth.

2. Booking a Session

All sessions are booked through our Zoho Bookings portal. By completing a booking, you confirm that:

You are 18 years of age or older, or have parental/guardian consent
The information you provide during booking is accurate and complete
You understand that the session will be conducted online via Google Meet
You have a stable internet connection and a private space for the session

A booking confirmation will be sent to your registered email address after successful payment.

3. Payments

3.1 Session Fee

The session fee is displayed at the time of booking. All prices are inclusive of applicable taxes unless otherwise stated.

3.2 Payment Processing

Payments are processed securely through Razorpay. We accept UPI, credit/debit cards, and net banking. Your payment details are handled entirely by Razorpay and are not stored by us.

3.3 Payment Confirmation

Your booking is confirmed only after successful payment. Please do not attempt to attend a session without a confirmed booking.

3.4 Payment Disputes

For any payment-related issues, please contact us within 7 days of the transaction via WhatsApp at +91 80733 42711. We will work with Razorpay to resolve your concern promptly.

4. Cancellation & Rescheduling Policy

4.1 Cancellation by Client

More than 24 hours before session: Full refund or free rescheduling
Less than 24 hours before session: No refund. Rescheduling at our discretion.
No-show (missed without notice): Session fee is forfeited. No refund or reschedule.

4.2 Cancellation by Aura Mental Health

If we need to cancel or reschedule your session due to unforeseen circumstances, you will receive a full refund or a free reschedule at your preference. We will notify you at the earliest possible opportunity.

4.3 How to Cancel or Reschedule

To cancel or reschedule, please contact us via WhatsApp at +91 80733 42711 at least 24 hours before your scheduled session.

5. Refund Policy

      Refunds are processed within 5–7 business days to the original payment method via Razorpay, subject to eligibility as described in our Cancellation Policy above.
    

Refunds will be issued in the following cases:

Cancellation made more than 24 hours before the session
Technical failure on our end that prevents the session from taking place
Duplicate payment due to a technical error

Refunds will not be issued for:

Cancellations made less than 24 hours before the session
No-shows or missed sessions without prior notice
Sessions completed in full
Dissatisfaction with session outcomes (counselling results may vary)

6. Session Conduct

To ensure a safe and productive session:

Please join the Google Meet link on time. Sessions will begin at the scheduled time.
Maintain a private, quiet environment during the session
Recording of sessions (audio or video) by either party is strictly prohibited without explicit written consent
Respectful communication is expected at all times

We reserve the right to terminate a session immediately if a client is abusive, threatening, or behaves in a manner inconsistent with a safe therapeutic environment. No refund will be issued in such cases.

7. Nature of Counselling Services

Important: Counselling is not a substitute for emergency mental health services or medical treatment. If you are in immediate danger or experiencing a mental health crisis, please contact a local emergency service or a crisis helpline immediately.

Aura Mental Health provides supportive counselling services. Results and outcomes vary between individuals and are not guaranteed. Our services are not a substitute for psychiatric treatment, medication, or emergency intervention.

8. Confidentiality

All information shared during sessions is kept strictly confidential in accordance with professional ethical standards. Information will only be disclosed in exceptional circumstances as outlined in our Privacy Policy.

9. Intellectual Property

All content on the Aura Mental Health website, including text, images, graphics, and design, is the property of Aura Mental Health. You may not reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Aura Mental Health shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific session in question.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of courts in Tamil Nadu, India.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised terms.

Questions or Concerns?

If you have any questions about these Terms & Conditions, please reach out to us directly. We're happy to help.

📱 WhatsApp: +91 80733 42711

📸 Instagram: @aura_mentalhealth